At Allwoven, we always strive to deliver the best quality products, but occasionally, things might not go as expected. If your order arrives damaged or doesn't meet your expectations, we want to make it right. Your satisfaction is our priority, so we offer an easy return and replacement process to ensure you’re happy with your purchase.

If you need to return or exchange your item, here’s what you need to know:

• Return Window: You have 3 days from the delivery date to request a return or exchange.

• Condition of Items: All items must be unused and in their original condition, with all tags and packaging intact. Please don’t break or tamper with the packaging.

• Free Gifts: If you received a free promotional item with your order, it must also be returned with the main item.

• Inspection: All returns and replacements will be inspected by the Allwoven team to ensure they meet the policy guidelines.

• Stock Availability: Replacements are subject to product availability. If an item is out of stock, we’ll issue a full refund, no questions asked.

• Non-Refundable Charges: Please note that the Cash on Delivery convenience charge and shipping charges are non-refundable.

Reasons for Return & Replacement:

• The product is damaged, defective, or not as described.

• There is a size mismatch (applicable only if the size on the invoice doesn’t match the delivered item).

• The color doesn’t match the description.

• The clothing has a printing issue (wrong design, wrong placement, or front/back mismatch).

• A wrong product was sent.

How to Return:

1. Reach out to our Customer Care team at allwoven.official@gmail.com within 3 days of receiving your order.

2. We’ll assist with the return process and arrange a pickup if needed.

3. Once we receive the returned item, we’ll perform a quality check. If the return is valid, we’ll send you a replacement or process a refund.

Refund Policy:

• Your refund will be processed after we’ve reviewed your return.

• If the product is out of stock, you’ll receive a full refund.

• Cash on Delivery (COD) orders don’t have a refund amount, as no payment was made at the time of purchase.

• For online payments, we’ll refund the amount to your original payment method (Credit Card, Debit Card, Mobile Banking, or Bank Transfer).

• If you’ve made a duplicate payment due to a technical error, we’ll ensure the extra amount is refunded.

• Refunds typically take 7-10 business days to process. If you haven’t received your refund after that period, please contact us at allwoven.official@gmail.com, and we’ll help you out.

We aim to make your shopping experience as smooth and pleasant as possible. Thank you for choosing Allwoven!